Conditions of Sale

Dear customer, the following are the terms and conditions for mail orders or online sales of our products. We reserve the right to apply them, and any new conditions shall be effective as soon as they appear on our website and apply to purchases made from that date. We therefore invite you to read them carefully every time you buy something from us.

Our Sales Conditions

There is no minimum order quantity; you may order as little as one product. Prices listed include VAT, but not shipping costs. For purchases in US$ or other currencies, the company reserves the right to apply the daily exchange rate most favourable to it.

Customers have the right to cancel orders in terms of Legislative Decrees No.185 of 22.05.1999 and No. 50 of 15.1.1992, by notifying the company by registered letter with return receipt within 10 days of placing the order and before the goods leave our warehouses and/or the courier takes delivery (see points 6 and 10 below).

Orders are subject to approval by the company. All additional costs are for the purchaser’s account.

In the case of pre-paid orders for goods, customers are not entitled to repayment of the amount advanced if goods are returned to our warehouse for the following reasons: the customer was not present to receive the goods; the customer refused to take delivery of the goods because of late arrival of courier, damaged or missing packages or other reasons deriving from the sale and/or transport. Once the goods have been shipped, the customer undertakes to collect and accept the ordered goods in any circumstance, and only after delivery to exercise his/her right to cancel in terms of the law.

In cases of payment on delivery orders, customers are not entitled to repayment of the amount where goods are returned to our warehouse for the following reasons: the customer was not present to receive the goods; the customer refused to take delivery of the goods because of late arrival of courier, damaged or missing packages or other reasons deriving from the sale and/or transport. Once the goods have been shipped, the customer undertakes to collect and accept the ordered goods in any circumstance, and only after delivery to exercise his/her right to cancel in terms of the law. Vice versa, Valpolicella Lovers may request payment of goods ordered and shipped with the addition of further costs to be quantified at the time, in accordance with the law.

Valpolicella Lovers will not accept returned goods unless this has been expressly authorized by it. Related re-packing and return shipping costs shall be for the purchaser’s account.

Guarantee and after-sales services

Valpolicella Lovers shall have neither civil nor criminal liability for use made of its products by whomsoever after the expiry date shown on the label, nor for delays in the delivery of perishable goods, nor for the means of transport used to ensure the preservation and temperature of the product to its destination, also and above all for the purpose of offering you a more rapid delivery service. However, if you find any damage to the product or the packaging, you should notify us as soon as possible, and in any event within 1 (one) day of physical receipt, using the following procedure: at the time the goods are handed over, the customer should write “goods received unchecked” on the courier’s proof of delivery form", and forward a letter of complaint to Valpolicella Lovers by registered post with return receipt, by fax or by email, stating the reasons.

Liability

We accept no liability for any errors or omissions contained on this website and reserve the right to make changes to it. We offer no guarantees with regard to the information provided on this site and assume no liability for damages arising from use thereof.

Applicable law

All contracts with us are considered to be entered into inItalyand are governed by Italian law. In the event of disputes (including those relating to instruments of credit), theTrento Courtshall have jurisdiction, without prejudice to Valpolicella Lovers’ right to apply to the purchaser’s court of jurisdiction.

Right of cancellation

In terms of Italian law (article 5 Legislative Decrees No.185 of 22.5.99, and No.50 of 15.1.1992 regarding contracts negotiated away from business premises), you have the right to cancel a contract (without penalty or the need to provide reasons) for “long life” products or “fresh products”, while contracts for “highly perishable products” may not be cancelled.  Cancellation should be notified by fax, email or registered letter with return receipt, which should be sent to our premises within 10 working days of delivery of the goods. The intact goods in their original packaging should be returned to us within the same period of 10 (ten) working days.  Shipment of the goods is for your account and your liability. As soon as we receive the goods we will reimburse the amount paid or send you a replacement delivery. The shipment should be addressed directly to Valpolicella Lovers’ premises. In the event of cancellation, we should be pleased to learn the reasons for your dissatisfaction as this will help us improve our service. If orders are cancelled in the manner described above, we will reimburse the amount paid as soon as possible and in any event within the 30 days provided for by law.


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