Our Sales Conditions
There is no minimum order quantity; you may order as little as one product. Prices listed include VAT, but not shipping costs. For purchases in US$ or other currencies, the company reserves the right to apply the daily exchange rate most favourable to it.
Customers have the right to cancel orders in terms of Legislative Decrees No.185 of 22.05.1999 and No. 50 of 15.1.1992, by notifying the company by registered letter with return receipt within 10 days of placing the order and before the goods leave our warehouses and/or the courier takes delivery (see points 6 and 10 below).
Orders are subject to approval by the company. All additional costs are for the purchaser’s account.
In the case of pre-paid orders for goods, customers are not entitled to repayment of the amount advanced if goods are returned to our warehouse for the following reasons: the customer was not present to receive the goods; the customer refused to take delivery of the goods because of late arrival of courier, damaged or missing packages or other reasons deriving from the sale and/or transport. Once the goods have been shipped, the customer undertakes to collect and accept the ordered goods in any circumstance, and only after delivery to exercise his/her right to cancel in terms of the law.
In cases of payment on delivery orders, customers are not entitled to repayment of the amount where goods are returned to our warehouse for the following reasons: the customer was not present to receive the goods; the customer refused to take delivery of the goods because of late arrival of courier, damaged or missing packages or other reasons deriving from the sale and/or transport. Once the goods have been shipped, the customer undertakes to collect and accept the ordered goods in any circumstance, and only after delivery to exercise his/her right to cancel in terms of the law. Vice versa, Valpolicella Lovers may request payment of goods ordered and shipped with the addition of further costs to be quantified at the time, in accordance with the law.
Valpolicella Lovers will not accept returned goods unless this has been expressly authorized by it. Related re-packing and return shipping costs shall be for the purchaser’s account.
Guarantee and after-sales services
Valpolicella Lovers shall have neither civil nor criminal liability for use made of its products by whomsoever after the expiry date shown on the label, nor for delays in the delivery of perishable goods, nor for the means of transport used to ensure the preservation and temperature of the product to its destination, also and above all for the purpose of offering you a more rapid delivery service. However, if you find any damage to the product or the packaging, you should notify us as soon as possible, and in any event within 1 (one) day of physical receipt, using the following procedure: at the time the goods are handed over, the customer should write “goods received unchecked” on the courier’s proof of delivery form", and forward a letter of complaint to Valpolicella Lovers by registered post with return receipt, by fax or by email, stating the reasons.